Zip Line Canopy Tour FAQ
How long does the canopy tour last?
The tour lasts approximately 2 - 3 hours
Can I stop the tour if I find I am afraid of heights?
Many people have a fear of heights, but still enjoy our tours. You will be double-clipped to a steel cable at all times when you are zipping. Our guides trained to follow absolute protocol procedures and will be with you every step of the way to answer your questions, and provide additional support.
- Absolutely you can stop at any time; we do not force anyone to do anything that they are uncomfortable with.
What is the highest point I will be at during the tour?
Our highest point is 70’, which will be when you are over the lake.
Do I need to wear anything specific?
Please dress according to the weather forecast. We strongly recommend sunglasses or eye protection and you must wear closed toed shoes. SANDALS ARE NOT ALLOWED. Rain jackets or pants are good for rain, we do not permit ponchos.
- Be aware that during the winter months the temperature can be very cold. Zip lining in the winter is a lot fun if you are prepared for it. We recommend the following:
- Winter socks
- Long underwear
- Ski pants or shell
- Warm gloves
- Fleece or wool top
- Ski jacket or shell face mask (if very cold)
- Warm cap
What type of weather causes cancellations?
We do conduct tours rain or shine, but will close the course if high winds and/or lightening are detected in the area. We will wait for at least one hour after the last wind gust or lightening strike before resuming the tour.
- If inclement weather forces the closure of the zips prior to or during your tour, you will be issued a credit voucher for another tour valid up to one year from date of issue.
How safe is this activity?
We conduct a daily inspection of our courses and a weekly tuning of all of our equipment. We also have a bi-annual inspection completed by professionals. We strive for excellence and take extreme caution to ensure that all of our equipment is safe and suitable for use.
I've never done anything like this before, should I still participate?
Anyone who is willing and able and does not have any of the health conditions listed can participate in this activity. Our program is designed for intergenerational participants. That's what we love about this Canopy Tour, just about everyone can do it. Please read our requirements prior to booking your tour.
Do you offer discounts for groups?
Yes, contact us for group rates.
What is the cancellation policy?
Deposits are required for all reservations, your credit card will be charged for the deposit amount to hold the reservations you have made.
Cancellation policy: Once you have received a reservation confirmation, cancellations and rescheduling are allowed up to 7 days prior to your confirmation date and full refunds will be issued. Cancellations made 6 days or less from your confirmed date will result in the loss of your deposit. If you fail to appear on your booked date, the full amount of your reservation will be charged to your credit card. If we cancel any activity due to weather or staffing, you will receive a full refund for that activity only. Overnight lodging, campgrounds or indoor activity reservations not affected by weather will still be valid, no shows within the 6 days will be charged the full amount.
If you arrive for an activity and it is canceled due to inclement weather prior to or during your tour, you will be issued a credit voucher for another tour valid up to one year from date of issue.
Guests are responsible for any damages or theft and must be reported to the office prior to checking out. We are not responsible for any personal items, accidents or other occurrence that may happen during your stay.
How many people can participate in a tour at one time?
Our tour size is usually 6 to 10 participants. Group rates start at 20 or more people. Please contact us if you have a larger group or need special accommodations.
How long is the zip-line canopy tour course?
We have approximately 5,965’ of zip-line cable, broken into 12 different zips.
What equipment is required to be able to participant?
Everyone will be fitted with and must wear: helmet, chest harness, seat harness, lanyards, and trolley. The equipment is similar to rock climbing equipment, but specifically designed for a zip line course.
Do you weight requirements?
We can accommodate 50 lbs. to 270 lbs.
What forms of payment do you accept?
We accept Master Card, Visa, Discover and American Express.
Can I arrange for a special occasion package?
Yes, please contact us to discuss what you have in mind. We are happy to accommodate requests when possible for large or small groups or to celebrate a special occasion.
How early should I arrive for the tour?
Please arrive at least 30 minutes before the tour starts.
Why should I make a reservation?
Canopy Tours fill up quickly, a reservation will guarantee that the day and time you want are confirmed in advance.
Should I tip my guide?
Our guides are highly trained professionals who have put in many hours of training to give you the best experience possible. Generally gratuities should be between 10-20% of the cost of the tour per person.
If I am pregnant, can I still zip?
For the safety of the mother to be and the baby, we do not allow women who are pregnant in any stage to participate in the zip-lines.
Is there someplace for me to store my purse, wallet, etc. while I am on my tour?
No. Please leave large bags and valuable items at home or locked in your car out of sight. We do have a place to keep your keys while on your tour, but we are not responsible for any items left in the Harness Hut.