Cancellation Policy

• We will try to accommodate for late arrivals, but may not always be able to do so. Accommodations may include, but are not limited to, switching to a later tour time or switching to a different type of tour during the same day. Please call as soon as it is clear to you that you will be late. If we are unable to accommodate a late arrival, it will be considered a same day cancellation and no refunds will be issued.
• Once you have received a reservation confirmation, cancellations and rescheduling are allowed up to 7 days prior to your confirmation date and refunds will be issued minus a 10% cancellation fee. 
• Cancellations made 6 days or less from your confirmed date will result in the loss of your deposit. 
•  Rescheduling within 6 days or less from your reservation date will only be allowed once. Any cancellations or rescheduling made after the first occurrence will result in the full amount of your reservation being charged to the credit card on file. 
• If you fail to appear on your booked date, the full amount of your reservation will be charged to your credit card. 
• If we cancel any activity due to weather or staffing, you will receive a full refund for that activity only. 
• Cancellations made within 24 hours of your reservation, or failure to appear for your reservation, will result in the full amount of your booking being charged to the credit card on file.
• Overnight lodging, campgrounds, or indoor activity reservations not affected by weather will still be valid.
• If you arrive for an activity and it is canceled due to inclement weather during your tour, you will be issued a credit voucher for another tour valid up to one year from date of issue.
  

Guests are responsible for any damages or theft and any incidents must be reported to the office prior to checking out. We are not responsible for any personal items, accidents, or other occurrence that may happen during your stay.