Cancellation Policy


  • Once you have received a reservation confirmation, cancellations and rescheduling are allowed up to 7 days prior to your confirmation date and refunds will be issued. 
  • Cancellations made 6 days or less from your confirmed date will result in the loss of your deposit. 
  • If you fail to appear on your booked date, the full amount of your reservation will be charged to your credit card. 
  • If we cancel any activity due to weather or staffing, you will receive a full refund for that activity only.  
  • Overnight lodging, campgrounds, or indoor activity reservations not affected by weather will still be valid.
  • If you arrive for an activity and it is canceled due to inclement weather during your tour, you will be issued a credit voucher for another tour valid up to one year from date of issue.

Guests are responsible for any damages or theft and any incidents must be reported to the office prior to checking out. We are not responsible for any personal items, accidents, or other occurrence that may happen during your stay.